Your questions, straight answers.

Find a shop that suits you in the shop marketplace and pick one of the free slots on its storefront page. Then sign in, choose your vehicle and send your booking request. The request goes to the shop, and you are notified when the shop approves or declines it.

Garajiz has no option to change a booking date; vehicle owners can only cancel a booking. For another date, cancel your current booking and book again at a new time, or contact the shop directly.

It depends on the type of service and the condition of the vehicle. If the shop has set an estimated duration for a service, it is shown on that service’s page.

Cancel it from the Appointments page on the web or the Appointments section in the iOS app; the shop is notified when you cancel. On the web, pending bookings can be cancelled; in the iOS app, both pending and confirmed bookings can be cancelled. If you can’t cancel a confirmed booking on the web, let the shop know. Garajiz applies no deadline, fee or account restriction for cancelling, but please cancel as early as you can so the shop can plan.

You can see a shop’s free slots without signing in; to send a booking request you need to sign in with a free vehicle owner account. On the web you can sign in with Google or with a code sent to your email; in the iOS app you can also sign in with Apple. Your account lets you track bookings, save your vehicles and see your service history.

Yes, booking through Garajiz is completely free. You pay the shop directly, after the service.

Garajiz does not handle payments and does not take card payments online; you pay the shop directly. If the shop has added its IBAN, the vehicle tracking page shows the shop’s IBAN and a FAST QR code (Turkish instant bank transfer), so you can pay from your bank straight into the shop’s account.

You can ask the shop for an invoice when you book. Issuing invoices is the shop’s responsibility.

Create your account on the sign-up page. Your account opens instantly and a 14-day free trial starts; no credit card is required and there is no review or approval wait. To appear in the shop marketplace, publish your storefront in the panel’s storefront settings and save.

Only shops whose storefront is published and whose subscription or trial is active appear in the marketplace. In the panel’s storefront settings, check that your storefront is “Published” and that your subscription is active. If the problem continues, contact us through the contact page.

Garajiz has one paid plan with every feature on; the price depends on the number of locations, and current prices are on the Pricing page. The first 14 days are free and no credit card is needed to sign up. There is no separate free listing or promotion package; the storefront page and the marketplace listing are included, and the storefront goes offline if the subscription is cancelled or ends.

On the Appointments page, use “Cancel booking” under your booking. On the web, pending bookings can be cancelled; in the iOS app, pending and confirmed bookings can be cancelled. If you can’t cancel a confirmed booking on the web, contact the shop directly.

Garajiz applies no deadline, fee or account restriction for cancelling. Shop-specific cancellation policies are not set in Garajiz; ask the shop directly about its own terms.

Refunds are settled directly with the shop that provided the service. If there is a dispute, you can contact the Garajiz support team.